Director of Residences

Multiple residences

The Director of House Management oversees the seamless operation of multiple luxury residences. This role requires exceptional organizational skills, discretion, and the ability to manage complex household operations while maintaining the highest standards of service and privacy.

Full-time

Principal Family

Recruit, hire, train, and provide on-site supervision of all household staff including housekeepers, chefs, maintenance personnel, and seasonal staff
Create and maintain staff schedules, job descriptions, and regular performance evaluations, including a biannual review that reflects feedback from principals
Coordinate staff assignments across multiple properties
Implement and maintain household policies, procedures, and service standards
Manage staff payroll, benefits, and HR matters in coordination with corporate HR personnel
Oversee day-to-day operations of all residences
Create and maintain a collaborative and respectful household environment for principals and employees
Coordinate property maintenance, repairs, and capital improvements
Manage vendor relationships and service contracts including up-to-date service agreement contracts and vendor lists
Ensure properties are maintained to pristine condition and ready for family occupancy, guests, and events
Oversee inventory management for all households including linens, supplies, and equipment
Plan and execute private dinners, social gatherings, and special events
Coordinate with external vendors for catering, floral arrangements, and entertainment
Create and implement service standards with necessary training plans for all staff including vehicle training and maintenance
Create and routinely circulate household vendor lists: keep current with contact names, numbers, and emails
Oversee table service, wine service, and formal dining protocols to elevate current standards
Manage household budgets and expenses across all properties, including creating annual budgets and biannual progress reports, including careful monitoring of staff credit card expenditures
Clearly articulate division of labor and duties across all staff members
Process invoices and maintain detailed financial records
Coordinate with corporate office on budget planning and reporting
Maintain confidential household files and documentation
Manage household insurance matters and risk management protocols by communication with TDC risk management team
Anticipate and fulfill family members’ needs and preferences
Ensure seamless communication between properties and staff
Coordinate staff vacations based on family needs and schedules, discussed with principals two months in advance in writing with approval of principals and TDC HR
Maintain absolute discretion and confidentiality

Bachelor’s degree preferred
Minimum 7–10 years of experience in luxury hospitality, estate management, or similar role
Previous experience managing multiple properties and diverse staff
Flexibility to work irregular hours and weekends as needed
Strong leadership and team management skills
Exceptional organizational and multitasking abilities
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite and property management software
Valid driver’s license and ability to travel between properties
Knowledge of fine dining service and wine service
Event planning experience
Experience with smart home technology and security systems